COMPETITION (MARKETS) AUTHORITY
Considering that it was the Scotsman, Alexander Graham Bell, who invented the telephone in 1876, you would imagine that British Telecom and OpenReach would offer a decent service to all people within their geographical remit.
That may be so if you live in a city or large town, but when you live in a village backwater ....
COULDN'T CARE LESS - COS WE'RE ALL RIGHT JACK
It is alleged that the reason for such poor performance in outlying areas is all to do with money. But is that cost effective for their shareholders. Is it restrictive practices, a dishonest business model or plain and simple negligence.
Either way the company is in breach of contract, in ordinary law, if they fail to provide a clear landline and internet speeds advertised. Especially over a prolonged period
Is there an effective remedy?
The village of Herstmonceux is an area in Sussex, England, that is the subject of investigation, after 3 years of faults, slow broadband speeds and line crackling.
HERSTMONCEUX - Is a poor signal area for mobile phones ...
TELECOMS UP SHIT CREEK WITHOUT A PADDLE
The shit service may include Human Rights violations.
OFCOM is the services providers regulator, who is supposed to intervene and seek to sort our complaints.
Line crackling ...
Maria Jones was the investigating officer regarding this complaint to October 2021
THE MONOPOLIES COMMISSION
The Monopolies Commission was replaced by the Competition and Markets Authority in April 2014 ..
ADVERTISING STANDARDS AUTHORITY
When goods or services are advertised, the service had to be of merchantable quality and as marketed. Where they are not, and the service is below that expected for a prolonged period, the advertising campaign may be held to be misleading.
ABOUT THE INJUSTICE ALLIANCE
The Injustice Alliance is a group dedicated to unearthing perverse decision making, and making corrupt officials accountable for their actions. This includes law enforcement officials who are either on the payroll or for other reasons fail to investigate crime.
ARE YOU IMPRESSED BY THEIR BULLSHIT? - Many customers are unimpressed with the level of service, referring to BT as Bullshit Telecoms. Fair comment. In fact it is more cleverly managed bullshit than you imagine, with no effective remedy all the while there is no network competition. Being cables and exchanges that offer a less fault free experience, as with BT nursing old systems that should have been replaced years ago. For some reason, the British Parliament have allowed a monopoly situation to become unassailable. When competition should be encouraged to give customers a genuine choice. There is no choice at the moment as to whose cables and network you want. It is Hobson's Choice.
John Flemming puts it rather well in his 2011 rant:
Are there any competent telecoms companies anywhere in Britain?
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