THE OMBUDSMAN

 

  THE OMBUDSMAN DEALS WITH COMPLAINTS AGAINST BRITISH TELECOMMUNICATIONS BUT FAILS TO LINK OPENREACH WITH BT DESPITE BEING OWNED BY THE PLC

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Considering that it was the Scotsman, Alexander Graham Bell, who invented the telephone in 1876, you would imagine that British Telecom and OpenReach would offer a decent service to all people within their geographical remit. 

 

That may be so if you live in a city or large town, but when you live in a village backwater ....

 

 

 

 

COULDN'T CARE LESS - COS WE'RE ALL RIGHT JACK

 

It is alleged that the reason for such poor performance in outlying areas is all to do with money. But is that cost effective for their shareholders. Is it restrictive practices, a dishonest business model or plain and simple negligence.

 

Either way the company is in breach of contract, in ordinary law, if they fail to provide a clear landline and internet speeds advertised. Especially over a prolonged period

 

Is there an effective remedy? 

 

 

 

 

 

The village of Herstmonceux is an area in Sussex, England, that is the subject of investigation, after 3 years of faults, slow broadband speeds and line crackling.

 

 

 

 

 

 

HERSTMONCEUX - Is a poor signal area for mobile phones ...

 

 

 

 

TELECOMS UP SHIT CREEK WITHOUT A PADDLE

 

The shit service may include Human Rights violations.

 

 

 

 

OFCOM AND THE OMBUDSMAN

 

OFCOM is the services providers regulator, who is supposed to intervene and seek to sort our complaints.

 

 

 

 

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NOISE POLLUTION

 

Line crackling ...

 

 

 

 

 

 

 

 

It's

 

 

OMBUDSMAN DENIAL

 

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THE MONOPOLIES COMMISSION

 

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The deve

 

 

 

 

ABOUT THE INJUSTICE ALLIANCE

 

The Injustice Alliance is a group dedicated to unearthing perverse decision making, and making corrupt officials accountable for their actions. This includes law enforcement officials who are either on the payroll or for other reasons fail to investigate crime.

 

 

 

 

 

 

ARE YOU IMPRESSED BY THEIR BULLSHIT? - Many customers are unimpressed with the level of service, referring to BT as Bullshit Telecoms. Fair comment. In fact it is more cleverly managed bullshit than you imagine, with no effective remedy all the while there is no network competition. Being cables and exchanges that offer a less fault free experience, as with BT nursing old systems that should have been replaced years ago. For some reason, the British Parliament have allowed a monopoly situation to become unassailable. When competition should be encouraged to give customers a genuine choice. There is no choice at the moment as to whose cables and network you want. It is Hobson's Choice.

 

John Flemming puts it rather well in his 2011 rant: Are there any competent telecoms companies anywhere in Britain?

BT treats its customers with much the same care and respect as the Libyan and Syrian governments treat its people.

But Pipex/TalkTalk appears to be in some sort of heavy-handed contest with BT and Virgin Media to win a prize as the most PR-stupid and professionally incompetent telecoms company in the UK. They seem to manage to be devious, deaf and incompetent simultaneously. At least Virgin Media is not devious, it’s just plain incompetent.

Virgin Media claims to have the fastest broadband in Britain but, in my (his) first-hand experience, its broadband does not work for 60% of the time and constantly drops. Someone else I know reckoned, for her, Virgin Media’s broadband was perhaps 10% the speed of her former BT line for 90% of the time. Perhaps it has the fastest broadband in Britain over a measured two second spurt. Try to get any customer service, of course, and you might as well be trying to play football underwater.

At least Pipex/TalkTalk’s people are comprehensible, if unwelcome. BT, in my (his) limited experience, have ‘help centres’ in ‘proper’ India staffed by unfortunate people with accents more incomprehensible than drunken Glaswegians wearing gas masks. That’s not racism, it’s a rant against BT’s stupidity in having foreign help centres. They might as well have their help centres staffed by deaf mutes in Guatemala for all the good they do. When will BT realise that saving money on help centres costs them more in lost customers and disastrous damage to their already low image?

 

 

 

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